Value Added Services
GUARANTEE
All items are guaranteed according to manufacturer’s warranty. All glass and microsurgery items are specifically excluded from this guarantee.
HOW DO I RETURN A PRODUCT?
Firstly, we're really sorry that you want to return something to us! Our Customer Care team will be happy to help you organize your return. Please send e-mail- and they will coordinate with you.
RETURN-WARRANTY-REFUND
All OUR PRODUCTS are guaranteed for life against manufacturing defects, provided that the instrument is used for its intended purpose. WE will either repair or replace the instrument without charge at our discretion. Our liability under this guarantee shall be limited to repair or replacement of defective merchandise. Our guarantee is unqualified because our own quality control inspectors check OUR PRODUCTS. Our PRODUCTS experts carefully examine No PRODUCTS is shipped unless it meets our standards.
SHIPPING & DELIVERY INFORMATION
we offers its customers shipping on all orders according to weight and dimension placed on the website. Shipping typically takes 15 working days to send the goods directly to your country port. Rest varies on custom processors country to country.
Our most of courier partners companies to arrange the delivery of goods on time frame.
Shipping delivery timeframes are best estimates based on typical shipments and are not guaranteed. weis not liable for any packages not delivered within the specified timeframe resulting from unforeseen carrier delays, as it has no control over the carrier’s logistics.
Once your order is dispatched from our warehouse, you can track its progress online..
Depending on the nature of the products you need, we can arrange timed or before.